New World of Health Care

Although the good old days of seeing a family doctor are disappearing, health care is evolving so quickly that it could cause vertigo. Health clinics in local retail malls are increasing, and emergency centers are moving in next to grocery stores and hair salons. Meanwhile, hospitals are creating emergency rooms just for seniors.

A more significant change is the new emphasis on preventive medicine. Partly spurred by rising health care costs and the Affordable Care Act, new incentives encourage health care providers to focus more on prevention. Plus, in this age of electronic communication, your primary care physician can treat you at home, even if she doesn’t make house calls.

New Health Care System

One big change to the traditional health care system is the Accountable Care Organization (ACO), a network of doctors and hospitals that shares responsibility for providing coordinated care to patients with the goal of limiting unnecessary spending. At the center of each patient's care is a primary care physician who coordinates the patient’s care with other providers.

In traditional medical care, hospitals and health care providers receive payment based on each service, visit or procedure provided, known as fee-for-service. Under the new system, the ACO is designed to pay doctors and hospitals based on how successfully they treat patients and keep them out of the hospital. ACOs must meet benchmarks for health care quality, focusing on prevention and managing patients’ chronic diseases while lowering costs with fewer hospital admissions, redundant tests and unnecessary treatments.

Medicare, the nation's largest health insurer, has designated “Pioneer Accountable Care Organizations" and tracked their performance on 33 quality and performance measures, from patient satisfaction to hospital readmission rates to how reliably people with asthma, for example, get the care they need.

Last summer, the Centers for Medicare & Medicaid Services announced positive and promising results from the first performance year of the Pioneer ACO Model. Pioneer ACOs earned $76 million by providing coordinated, quality care and saved nearly $33 million to the Medicare Trust Funds (“Providers Getting Creative with New Healthcare Delivery Models,” August 8, 2013, Health Care News).

Neighborhood Medicine

Another new development in health care provides easy access for consumers. Retail clinics—medical clinics located in pharmacies, grocery stores and “big box” stores, such as Target—are rapidly increasing across the country. They provide care for the more every day aches, pains and common conditions—such as bronchitis and vaccinations—typically delivered by a nurse practitioner. While you’ve long been able to get a flu shot or get treated for a sore throat, many established retail clinics, such as Walgreens’ Healthcare Clinic, have expanded into diagnosing and treating chronic illnesses.

With longer hours and no appointment needed, retail clinics fill a gap between your regular physician and costly emergency room care, are often more conveniently located and accept the same insurance that your regular health care provider would.

Free-standing emergency centers are the newest addition to convenient health care options and are located in the same shopping centers as the retail medical clinics. Both accept insurance. These free-standing centers offer emergency care and promise a faster in-and-out time than hospital emergency departments (EDs). In Washington state, emergency centers treat, diagnose and discharge patients within about 90 minutes, as opposed to the state’s average hospital ED wait of four hours. Costs are comparable to those of traditional EDs—at least for the patient (“What's Good About the New Stand-alone Emergency Rooms,” Seattle Magazine).

However, emergency centers are also generating complaints, because many people confuse them with urgent care centers, which are a form of retail medical centers for those requiring immediate care, but not serious enough to require an ED visit. Neighborhood EDs charge more than urgent care centers, because by law they must be equipped for emergencies, with special equipment and certified personnel. Some people who are treated for minor ailments, such as an allergic reaction, at a free-standing emergency center are shocked to later see huge bills. And insurance companies aren’t happy either, fighting large bills in court.

Medicine by Electronic Means

Although telemedicine has been around for a while, especially for rural clients far from medical centers, it’s becoming more widely used. For example, patients with chronic illnesses can be monitored at home, with their medical data sent to the health care provider, who can often prevent a trip to the hospital. Homebound patients can have their blood glucose or heart ECG monitored and data sent to a home health agency or a remote diagnostic testing facility for interpretation.

With telemedicine, various applications and services, including two-way video, smart phones and wireless tools, electronically communicate medical information between physical sites. For example, a primary care physician and specialist can together determine a diagnosis using interactive video or the transmission of diagnostic images, vital signs and/or video clips along with patient data.

Even mental health therapists can practice using telemedicine. Carolinas Medical Center in Charlotte, N.C., recently introduced a system-wide telepsychiatry program, which provides a mental-health evaluation without moving the patient to a psychiatric facility.

Senior Emergency Rooms

With a growing senior population, hospitals are taking steps to cater to the medical needs and sensibilities of aging baby boomers and their parents, with emergency rooms specifically designed for the elderly. They feature nonskid floors, rails along the walls, reclining chairs for patients and thicker mattresses to reduce bedsores, natural lighting throughout common areas, reduced chaos and noise, and staff specifically trained in geriatric emergency medicine.

Hospitals noticed that emergency rooms were not meeting the needs of the elderly. Older patients’ conditions are often more complicated because these patients may be taking many
medications, have more than one condition, and are sometimes unable to clearly express what is wrong.

Hospitals also have strong financial incentives to focus on the elderly. People age 65 and older account for 15 percent to 20 percent of emergency room visits, hospital officials say, and that number is expected to grow as the population ages (“For the Elderly, Emergency Rooms of Their Own,” New York Times).

At Mount Sinai Hospital in New York, volunteers interact with older patients to help keep them alert. An artificial skylight, which turns dark at night, is intended to combat “sundowning”—agitation and confusion at the end of the day. An iPad allows patients to have a two-way video conversation with a nurse, or touch the screen to ask for lunch, pain medication or music.

 Concierge Medicine

Those who want more personal care from their physicians can use a “concierge” service. For an annual or monthly fee, ranging on average from $1,200 to $5,000 per year paid out-of-pocket, your physician is available at any time and can coordinate your health care. Doctors who practice in expensive areas tend to charge the highest fees; a high fee may also mean that they limit their practice to fewer patients to give each patient extra attention to discuss their health and any concerns and care needs. (“6 Things to Know About Concierge Medicine,” September 2012 Kiplinger).

Concierge medicine is appealing to those who want a strong relationship with their doctor and who don’t want to wait to schedule an appointment or talk to their physician.

Sources
“How Healthcare Is Changing—for the Better,” October 18, 2012, US News
“New healthcare model emerges in Miami,” Miami Herald
“New neighborhood emergency rooms: Fast but expensive?” May 5, 2011, KHOU 11 News
“Providers Getting Creative with New Healthcare Delivery Models,” August 8, 2013, Health Care News “Redesigning healthcare,” March 23, 2013 Modern Healthcare
“What is Telemedicine?” American Telemedicine Association
“What's Good About the New Stand-alone Emergency Rooms,” Seattle Magazine

Reprinted by Always Best Care Senior Services with permission from Senior Spirit, the newsletter of the Society of Certified Senior Advisors.

Remembering Patience and Persistence with the Elderly

Tiffany Gipson, Director at Mary Black Health System in Spartanburg offers the following article with helpful advice for families and caregivers responsible for the care of those dealing with dementia...a trying, emotional journey for all.  Thank you Tiffany, for your insightful words of advice.

Remembering Patience and Persistence with the Elderly

By

Tiffany Gipson, Director

Working with people who suffer with dementia can be one of the most rewarding and most challenging jobs you will find. You are caring for someone who’s brain is deteriorating often times faster than their body is. You must provide for the person’s medications, nutritional needs, bathing, toileting and activities. Our days are long and filled from beginning to end with various tasks. Sometimes that to-do list is so long that it makes taking the time to connect  with the patient difficult. When you find yourself having behavioral issues with a person, it’s important to remember your Patience and Persistence.

First, it takes a lot of patience, especially with the daily demands placed on caregivers, work with the challenges that a dementia patient presents.  It also takes patience to redirect a person over and over again and to have the same conversation repeatedly. It may help to remember that the person you are working with is likely confused and unable to  process information like you or I can. They may be scared and feeling a sense of being out of control of their own life and their own body. It’s important as caregivers that we remember to take the time to acknowledge the person  where they are. You can simply ask them how they are feeling today or acknowledge that they are having a hard time. Sometimes, just sitting and taking to someone for 10 minutes asking them about their life and their home or family may be the redirection that they need to turn them around for a little while or give your co-worker a needed break.

Secondly, it takes a lot of persistence to care for a person with dementia. It may take 30 minutes of trials to get a person to eat their food or take their medications. It may take several staff members making the attempt to provide care before the right person says the right thing at the right moment and gets compliance from the person. It’s important to remain calm and persistent and work with your team for the best outcomes.

Always remember, we have the healthy brain and the person standing in front of you is doing the best that they can that day. You wouldn’t ask a person with heart disease to run a marathon any more than you can ask a dementia person to process information rationally or quickly. Set your goals based on the best that person can do and you may find that you have better outcomes.

Finally, if no one has mentioned it today, thank you for the work that you do! It takes a special person to provide care to people suffering from dementia.

Tiffany Gipson | Community Education Manager | Mary Black Health System | 1700 Skylyn Drive | Spartanburg, SC  | Tel:  (864) 573-3735 | Fax: (864) 573-3732 | http://www.maryblackhealthsystem.com | tiffany.gipson@maryblack.org

Five Home Dangers Senior Care Providers Should Know

Senior care providers always work hard to provide a safe, comfortable environment for the elderly. Despite even the best efforts, dangers still lurk in many homes and assisted living facilities.

Here are five dangers you should look for in your home or in the homes of the people you care for … 
 

• Poor lighting. Poor lighting indoors or outside can cause a fall hazard, as seniors may have vision problems that reduce visibility even more in poor lighting. Poor outdoor lighting could make you or someone you love a target for criminals. Make sure to light hallways, bathrooms, garages, and walkways brightly.
   
• Clutter also causes a fall hazard. Many older people are hesitant to throw things away; this may cause clutter to build up in walkways. Widen walkways by removing clutter and excess furniture.
   
• Throw rugs can pull your feet right out from under you. Remove throw rugs or tape them down.
   
• Bath and water hazards frequently pose safety issues the elderly. Burns from scalding water are common, especially among older people with diabetes who cannot feel the temperature of the water. Slippery floors are also a hazard. Turn the water heater down to 120 degrees Fahrenheit and use a shower chair.
  
• Cooking and fire hazards may pose a risk with older cooks who have shakier hands and shorter attention spans. Monitor cooking to prevent fires and ruined meals. 

Contact your local senior care professionals at Always Best Care of Greenville/Spartanburg for more information on how to remain safe in your own home or assisted living apartment.